Data controller
The data controller is Roberto Castiglioni, connected to Perla Toscana, with operational address at Via Aretina 108, 50063 Figline e Incisa Valdarno FI.
Privacy
Privacy Policy
This page explains how we handle data sent through Perla Toscana contact and booking channels.
Data collected
We may process data voluntarily provided by users via phone, WhatsApp, availability request or booking system, such as name, surname, phone number, email address if provided, stay dates, number of guests and information needed to manage the booking.
Purpose of processing
Data is used to respond to requests, manage availability and bookings, communicate with guests, comply with administrative, tax and public security obligations, and improve the service provided.
Legal basis
Processing is based on pre-contractual or contractual measures requested by the user, compliance with legal obligations and, where necessary, the legitimate interest of the controller.
External channels and providers
Some data may be processed through external services used for communication, booking, payment, website hosting, analytics or technical tools. Each provider processes data according to its own terms and privacy policies.
WhatsApp and phone
Communications via WhatsApp or phone are managed through the respective services and may involve data processing according to the terms applied by the relevant providers.
Data retention
Data is kept for the time necessary to manage the request or booking and, where applicable, for the periods required by administrative, tax or legal obligations.
Data subject rights
Users may request access, rectification, deletion, restriction of processing, objection to processing and data portability where provided by applicable law.
Complaint
Users have the right to lodge a complaint with the competent data protection supervisory authority.
Cookies
If the website only uses technical cookies, profiling cookies are not used. If analytics, marketing tools, pixels or social tracking are added, the Cookie Policy must be updated and, where necessary, a consent banner must be added.